Moving 101 (Terminology)

Accessorial (Additional) Services: Services such as appliance servicing, packing, unpacking or piano stair carries that you request (or your landlord requires it or other special circumstances). These services are an additional charge.

Advanced Charges: Charges for services performed by a craftsman, professional or other third party at your request. The mover pays for these services and adds the expenses to your bill of lading.

Agent: The local moving company representing a national van line. May serve as destination, origin, hauling and/ or booking agent.

AMSA Certified Mover: An interstate carrier that moves your household goods shipment under its own operating authority, given by the Federal Highway Administration. AMSA Certified Movers abide by the AMSA Code of Conduct and have pledged to conduct their business in the most professional and efficient manner possible.

AMSA Certified Van Line: An interstate carrier that moves your household goods shipment under its own authority, given by the Federal Highway Administration, on a national basis. Van Lines provide the destination, origin, and hauling services needed to accomplish your move by using a network of agents throughout the country. AMSA Certified Van Lines also abide by the AMSA Code of Conduct. They have pledged to perform their business in the most professional and efficient manner possible and claim responsibility for their agents' actions.

Appliance Service: Preparation of major electrical appliances to make them safe for transport.

Bill of Lading: The receipt for your items and the contract for their transportation. It is your responsibility to fully understand the bill of lading before signing it. If you don't agree with something on the bill of lading, do not sign it until you are satisfied that the bill is correct. Don't lose or misplace your copy of the bill of lading because it is an important document.

Binding/Non-Binding Estimate: A binding estimate is an agreement made with the mover in advance that guarantees the total cost of the move based on the services and quantities seen on the estimate. A non-binding estimate is the mover's approximation of the cost based on the accessorial services requested and the estimated weight of the shipment. A non-binding estimate does not bind the carrier and the final charges will be based on the actual weight and tariff provisions in effect.

Booking Agent: Person or agent who sells and registers your move. A booking agent does not have to be located at or near the origin or destination.

Carrier: The mover transporting your household items.

Change Order: A form used to amend the amount shown on the original estimate due to the addition or deletion of goods to be shipped or services requested by the customer.

C.O.D.: Transportation for a private shipper which requires payment at the time of delivery at the destination residence (or warehouse).

Destination Agent: Agent located at or near your destination who provides needed information and services at the end of your move.

Estimate: A general approximation of the transportation expenses, as well as charges for additional services requested by the customer. Includes an approximation of shipment weight.

Expedited Service: An agreement between the mover and customer to perform transportation by a set date in return for changers based on a higher minimum weight.

Flight Charge: An additional charge for carrying items up or down flights of stairs.

Guaranteed Pickup and Delivery Service: An extra level of service whereby dates of service are guaranteed, with the mover providing reimbursement for delays. Often this premium service is subject to minimum weight requirements.

Hauling Agent: Agent who owns the van assigned by the van line to move your goods.

High Value Article: Possessions in a shipment that are valued at more than $100 per pound. Notify the mover of these items to ensure that they are protected.

Inventory: The descriptive, detailed list of your household goods listing the number and condition of each good.

Linehaul Charges: Charges for the vehicle transportation part of your move. These expenses are in addition to the additional service charges.

Long carry: An additional charge for carrying items excessive distances between the mover's vehicle and your residence.

Order for Service: The document authorizing the mover to ship your household goods.

Order (Bill of Lading) Number: The number used to identify and track your shipment.

Origin Agent: Agent at the origin responsible for preparing necessary documentation and performing packing.

Peak Season Rates: Higher linehaul charges in effect during the summer months.

Pickup and Delivery Charges: Separate transportation charges applicable for moving your shipment from the SIT warehouse and your residence.

Registration Number: The number assigned by the van line to identify your shipment. Number located in the upper right-hand corner of the bill of lading and the Order for Service.

Relocation Consultant: The agent sales representative who provides the customer with an approximate cost of the move and answers any and all questions the customer might have regarding the moving process.

Shuttle Service: Use of smaller vehicle to provide service to residences that are not accessible to the mover's normal linehaul equipment.

Storage-In-Transit (SIT): Temporary warehouse storage of your shipment waiting further transportation, such as, if your new home isn't quite ready to occupy. You are responsible to request SIT service, which may not exceed a total of 90 days of storage, and you will be responsible for the added expenses for the SIT service warehouse handling and final delivery.

Valuation: The degree of "worth" of the shipment. The valuation charge compensates the mover for taking a greater degree of liability than that included in the base transportation charges. This is also called Extra Care Protection.

Van Foreman: The van driver being responsible for the loading, transport, and unloading of the shipment.

Van Line: The national moving company through which affiliated agents are given the necessary authority to move interstate shipments. The van line is responsible for dispatching, paperwork processing, shipment routing and monitoring. It also claims settlement for all interstate shipments handled by its agents.

Warehouse Handling: An additional charge added each time SIT service is provided. This expense compensates the mover for the physical placement and removal of items within the warehouse.

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